{"id":14,"identifier":"app-privacy-policy","title":"App - Privacy Policy","page_layout":"empty","meta_title":"","meta_keywords":"","meta_description":"","content_heading":"Privacy Policy ","content":"<div data-content-type=\"html\" data-appearance=\"default\" data-element=\"main\" data-decoded=\"true\"><style xml=\"space\">\r\n@import url(\"https:\/\/use.typekit.net\/boo7ojc.css\");\r\n@import url('https:\/\/fonts.googleapis.com\/css?family=Open+Sans:400,700');\r\n<\/style>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">GLASSBOXX PRIVACY POLICY (END USER AND PLATFORM PROVIDER)<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Glassboxx Limited take your privacy very seriously. Please read this Privacy Policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union and the United Kingdom and we are responsible as a data \u2018controller\u2019 of that personal information for the purposes of those laws.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e;\"><\/span><\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">1 Key terms<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">Data Protection Officer<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Julia Payen<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Email: <a href=\"mailto:dpo@glassboxx.com\">dpo@glassboxx.com<\/a><\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">End User - The end customer that receives the eBook or audiobook<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Licensee(s) - The commercial organisation that have contracted with us as a vendor or vendor +<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">we, us, our - Glassboxx Limited<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">2 Personal information we collect<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">2.1 We may collect and use the following personal information when you register with us or place an order for our products and\/or services:<\/span>\u00a0<\/p>\r\n\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">a) your name, contact information, including email address and company name;<\/span><\/p>\r\n\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">b) mobile devices unique ID (including the mobile operating system and the type of internet browsers you use);<\/span><\/p>\r\n\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">c) your billing information;<\/span><\/p>\r\n\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">d) your contact history, purchase history and saved items;<\/span><\/p>\r\n\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">e) information about how you use our website, IT, communication and other systems;<\/span><\/p>\r\n\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">f) your responses to surveys, competitions and promotions.<\/span><\/p>\r\n\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">2.2 We may collect and use the following personal information:<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">a) your name, contact information, including email address;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">b) your billing information; <\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">c) information about how you use our website, IT, communication and other systems; <\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">d) server location data (including internet IP and addresses); <\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">e) your responses to surveys, competitions and promotions.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\"><\/span><\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">2.3 This personal information is required to provide our products and services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing these to you.<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">3 How your personal information is collected<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">3.1 We collect most of this personal information directly from you, this may occur in by telephone, email, through our website or application. However, we may also collect information:<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">a) directly from a third party;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">b) from a third party with your consent;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">c) from cookies on our website\u2014for more information on our use of cookies, please see our Cookie Policy at <a href=\"https:\/\/glassboxx.com\/cookie-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/glassboxx.com\/cookie-policy\/<\/a><\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">d) via our IT systems;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">e) automated monitoring of our websites and other technical systems.<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">4 How and why we use your personal information<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">4.1 Under data protection law, we can only use your personal information if we have a proper reason for doing so, for example:<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">a) to comply with our legal and regulatory obligations;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">b) for the performance of our contract with you or to take steps at your request before entering into a contract;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">c) for our legitimate interests or those of a third party; or<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">d) where you have given consent.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">4.2 A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">4.3 The table below explains what we use (process) your personal information for and our reasons for doing so:<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">What we use your personal information for \/ Our reasons<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">To provide products and services to you: For the performance of our contract with you or to take steps at your request before entering into a contract<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">To prevent and detect fraud against you or us: For our legitimate interests or those of a third party, such as to minimise fraud that could be damaging for us and for you<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Conducting checks to identify our customers and verify their identity: To prevent and detect fraud<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies: To comply with our legal and regulatory obligations<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Operational reasons, such as improving efficiency, training and quality control: For our legitimate interests or those of a third party; for example to be as efficient as we can so we can deliver the best service for you at the best price<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Ensuring the confidentiality of commercially sensitive information: For our legitimate interests or those of a third party, such as to protect trade secrets and other commercially valuable information. To comply with our legal and regulatory obligations<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Statistical analysis to help us manage our business: For our legitimate interests or those of a third party, such as to be as efficient as we can so we can deliver the best service for you at the best price<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Preventing unauthorised access and modifications to systems: For our legitimate interests or those of a third party, such as to prevent and detect criminal activity that could be damaging for us and for you. To comply with our legal and regulatory obligations<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Updating customer records: For the performance of our contract with you or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations. For our legitimate interests or those of a third party, such as making sure that we can keep in touch with our customers about existing orders and new products<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Marketing our services and those of trusted third parties to:<\/span><\/p>\r\n<ul style=\"font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px; \">\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">existing and former customers;<\/li>\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">third parties who have previously expressed an interest in our services; and<\/li>\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">third parties with whom we have had no previous dealings.<\/li>\r\n<\/ul>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\"><\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">For our legitimate interests or those of a third party, such as to promote our business to existing and former customers<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\"><\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">External audits and quality checks, for example ISO [or Investors in People accreditation] and the audit of our accounts: For our legitimate interests or a those of a third party, such as to maintain our accreditations so we can demonstrate we operate at the highest standards. To comply with our legal and regulatory obligations<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\"><\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">5 Promotional communications<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">5.1 We may use your personal information to send you updates (by email) about our products and services, including exclusive offers, promotions or new products and services.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">5.2 We have a legitimate interest in processing your personal information for promotional purposes (see section 4). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">5.3 We will always treat your personal information with the utmost respect and never SELL OR SHARE it with other organisations outside Glassboxx Limited for marketing purposes.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">5.4 You have the right to opt out of receiving promotional communications at any time by:<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">a) contacting us at <a href=\"mailto:sandshelp@glassboxx.com\">sandshelp@glassboxx.com<\/a>; <\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">b) using the \u2018unsubscribe\u2019 link in emails; or<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">c) updating your marketing preferences on our website.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">5.5 We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and\/or services in the future, or if there are changes in the law, regulation, or the structure of our business.<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">6 Who we share your personal information with<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">6.1 We routinely share [aggregated and anonymised] data with:<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">a) companies within the Firsty Group;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">b) third parties we use to help deliver our products and services to you, (i.e. publishers, retailers, authors, payment service providers, warehouses and delivery companies);<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">c) other third parties we use to help us run our business (i.e. website hosts);<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">d) third parties approved by you (i.e. social media sites you choose to link your account to or third party payment providers);<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">e) our bank(s).<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">6.2 We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors [in relation to ISO accreditation and the] for the purpose of auditing of our accounts.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">6.3 We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">6.4 We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">6.5 We will not share your personal information with any other third party.<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">7 Where your personal information is held<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Information may be held at our offices and those of Firsty Group, third party agencies, service providers, representatives and agents as described above (see section 6).<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">7.2 Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs (see section 9).<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">8 How long your personal information will be kept<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">a) respond to any questions, complaints or claims made by you or on your behalf;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">b) show that we treated you fairly; and<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">c) keep records required by law.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">8.2 We will not retain your personal information for longer than necessary for the purposes set out in this policy.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">8.3 When it is no longer necessary to retain your personal information, we will delete or anonymise it.<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">9 Transferring your personal information out of the EEA<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">9.1 To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), for example:<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">a) with our offices outside the EEA;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">b) with your and our service providers located outside the EEA;<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">c) if you are based outside the EEA.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">9.2 These transfers are subject to special rules under European and UK data protection law.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">9.3 The following countries to which we may transfer personal information have been assessed by the European Commission as providing an adequate level of protection for personal information: USA.<\/span><\/p>\r\n<p><span style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">9.4 Our data hosting providers Lexiconn and Google storage comply with the following:\r\n\r\n<ul>\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">ISO\/IEC 27001 (Information Security Management)<\/li>\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">ISO\/IEC 27017 (Cloud Security)<\/li>\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">ISO\/IEC 27018 (Cloud Privacy)<\/li>\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">ISO\/IEC 27701 (Privacy)<\/li>\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">GDPR Compliance<\/li>\r\n<\/ul>\r\n<\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">9.5 If you would like further information please contact our Data Protection Officer.<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">10 Your rights<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">10.1 You have the following rights, which you can exercise free of charge:<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Access: The right to be provided with a copy of your personal information<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Rectification: The right to require us to correct any mistakes in your personal information<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">To be forgotten: The right to require us to delete your personal information<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Restriction of processing: The right to require us to restrict processing of your personal information in certain circumstances<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Data portability: The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and\/or transmit that data to a third party in certain situations<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">To object: The right to object:<\/span><\/p>\r\n<ul style=\"font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px; \">\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">at any time to your personal information being processed for direct marketing (including profiling); and<\/li>\r\n<li style=\"font-family: 'Plantin', sans-serif; font-size: 16px;\">in certain other situations to our continued processing of your personal information.<\/li>\r\n<\/ul>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">Not to be subject to automated individual decision making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">10.2 For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner\u2019s Office (ICO) on individuals\u2019 rights under the General Data Protection Regulation. <\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">10.3 If you would like to exercise any of those rights, please:<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">a) complete a data subject request form, available by email via <a href=\"mailto:dpo@glassboxx.com\" target=\"_blank\" rel=\"noopener noreferrer\">dpo@glassboxx.com<\/a>; or<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">b) provide us with information to identify to enable us to identify you (including your name, customer reference number and address).<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">11 Keeping your personal information secure<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">11.1 We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">11.2 We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">11.3 If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit <a href=\"http:\/\/www.getsafeonline.org\" target=\"_blank\" rel=\"noopener noreferrer\">www.getsafeonline.org<\/a>. Get Safe Online is supported by HM Government and leading businesses.<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">12 How to complain<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">12.1 We hope that our Data Protection Officer can resolve any query or concern you may raise about our use of your information.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">12.2 The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at <a href=\"https:\/\/ico.org.uk\/concerns\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/ico.org.uk\/concerns<\/a> or telephone (0303 123 1113).<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">13 Changes to this Privacy Policy<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">13.1 This Privacy Policy was published on March 6th, 2020.<\/span><\/p>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">13.2 We may change this Privacy Policy from time to time. When we do we will inform you via email.<\/span><\/p>\r\n<h4 style=\"font-weight: 300;\"><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 27px;\">14 How to contact us<\/span><\/h4>\r\n<p><span style=\" font-family: 'Plantin', sans-serif; color: #2e2e2e; font-size: 16px;\">14.1 Please contact our Data Protection Officer by post, email or telephone if you have any questions about this Privacy Policy or the information we hold about you.<\/span><\/p><\/div>","creation_time":"2019-02-04 12:02:41","update_time":"2025-07-16 15:45:14","sort_order":"0","custom_theme":"","custom_root_template":"","active":true}